FREQUENTLY ASKED QUESTIONS

 

PRODUCT CARE

Our handbags are made of genuine leather and/or crocodile leather. They are lined in calf leather in our signature Atlantic Blue. 

All our handbags crafted by hand. Irregularities in the leather and/or any color unevenness are natural features of the beautiful materials we use.

It may surprise you, but, crocodile skin does not respond well to prolonged moisture. It may crack or bubble if thus exposed. To avoid damage:-

Try to keep your handbag from prolonged moisture, such as heavy rainfall or submersion in fluids. If it does get wet, please dry it immediately with paper towels, pack with paper loosely and allow it to dry indoors, at room temperature.

Do not expose your handbag to prolonged direct heat or sunlight, as the color of your handbag may mutate and in so doing, it may not change pleasingly or evenly. 

We provide cotton dustbags with all our handbags. When you are not using your handbag, please allow it to rest in its dustbag, where it will be safely protected from humidity, dust and/or any potential scratches.

GUARANTEE

Kalamarie takes immense pride in its products and they really are our joy.

Each and every single piece is made by hand, by highly-skilled, specialist craft men and women.  All our products undergo a rigorous compliance and quality control process.

In the unlikely event that there should be something amiss with one of our products, please do return it to us immediately and we shall endeavour to resolve the issue without delay. 

If there is a defect with the materials or the craftsmanship in one of our pieces, we will gladly repair or replace it for you, provided this is within one (1) year of your purchase. 

If, however, damage is due to wear and tear, accident, a natural mark of the materials, or inappropriate use or care for the product, we will not be able to offer our complimentary repair or replacement service, but will gladly provide you with a quote for its cost.

KALAMARIE IS ETHICAL LUXURY

Our exclusivity comes from our luxurious materials and expert handcraft.

Our crocodile leathers are entirely sourced by a local Colombian farm, under the auspices and strict controls of the Environmental Authority (Ministerio del Medio Ambiente de la República de Colombia). With the purchase of your product, you contribute to the preservation of this much-loved species.

Each piece is tagged with an individual number provided by the Authority, which guarantees that the production of the item was entirely compliant with the international CITES convention.

Sustainability and eco equilibrium are key to our providers and to us. We ensure that the farming and manufacturing processes are fair and humane.  There is little or no waste in production, as the farm provides for its workers and the locals.

Each of our handbags is handmade by local artisans, trained by an acclaimed Italian craftsman with four generations’ tradition and 30 years’ experience of producing for only the best in the business.

Our dust bags are also handmade and embroidered locally in Colombia.

We periodically work side by side with each of our artisans in the process of design and production. Our providers are a family business just as much as we are and we work in close partnership.

PAYMENT

All transactions in the US are charged in US Dollars. NY residents will be charged Sales Tax.

All transactions in the UK are charged in Pounds Sterling and are subject to VAT at 20%.

SHIPPING

At this time, we are able to ship all our items to all of the US and anywhere in the UK. We are working toward worldwide shipping and will keep this site updated in that regard.

Shipping rates and times are as follows:-

In the US:

FEDEX 3-Day Select: (3 to 5 working days) $20

FEDEX Overnight: $50

In the UK AND EUROPE:

Standard Delivery: (3 to 5 working days) £10

RETURNS

We want to ensure that you are as happy with our products as we are with your purchase. However, we are a small team. For this reason, we can only accept returned items in their original packaging, in pristine condition and entirely unused, within seven (7) days of delivery to you. We will not be able to provide a refund or exchange until we have received and inspected the returned item.

SOLD OUT

If you wish to purchase a product which shows as sold out, please feel free to contact us, and we will happily provide you with a lead time to the next delivery date. 

MADE TO ORDER

Our all-croc products are made to order. If you wish to place an order, please complete the enquiry form, or simply telephone us and we will take details of your order. Orders will be placed within twenty-four (24) hours of receipt.  Usual lead time for all croc products is six weeks from the date of order.

WHOLESALE

If you wish to speak to us about wholesale, please contact us using our details for the US or the UK, depending on where you are. 

CONTACT

In the US:

meli@kalamariehandbags.com

+1 (917) 741 30 10

In the UK:

kara@kalamariehandbags.com

+44 (0) 7875 405 094

VISIT US

Visit us, and a brilliant bunch of other indie designers in the heart of NYC's Soho, at:

Flying Solo

224 Mulberry Street, between Spring St. and Prince St.

New York

NY 10012

For wholesale and press enquiries, see us at Mega Mega Projects: www.megamegaprojects.com

NEWSLETTER

If you subscribe to the monthly Kalamarie Newsletter, you will receive exclusive access to promotions, details of our new and featured products, as well as re-stocks and our favourite blogs. You may unsubscribe at any time by clicking unsubscribe at the bottom of the Newsletter.